IT Service Desk Support

With the continued expansion of our successful specialised engineering company, Sudlows, who work throughout the UK, have a growing portfolio of projects and have a fantastic opportunity to join our IT department.

We have over 220 staff and have achieved recent growth with ongoing expansion plans. Sudlows are keen to recruit candidates who will be part of this ambition. We are an equal opportunities employer and value diversity in our workforce.

Role Purpose

To provide 1st and 2nd line IT support and ensure that end users are receiving timely assistance and solutions on time. You will be supporting both office and remote field end users either face to face or via phone call, email, and remote control. You will assist on a range of IT projects, system audits, network monitoring and security checks.

This role would be suitable for a recent graduate with IT background knowledge from school or college OR someone with 1-2 years of experience working in IT support.

Key tasks and responsibilities

• Install and set up new computers for new starters following IT procedures.
• Maintain and upgrade desktops, laptops, mobiles, and tablets as per IT guidelines.
• Set up and maintain printers, hotspot routers, access points, and other IT devices.
• Support and troubleshoot issues related to Windows 10/11 and Microsoft Office 365.
• Install and support applications from various software vendors.
• Update IT documentation and create new guides for users, maintaining the online knowledgebase.
• Maintain the IT store and equipment inventory records.
• Support IT projects and business requirements.
• Take calls and update support tickets on the IT Service Desk.
• Assist with IT projects, working with 2nd and 3rd line IT staff.
• Monitor the network and help with system audits, data input, reporting, documenting, and scheduled security checks.

Personal Specification

• Basic knowledge on Windows support and Office 365
• Work as a team player
• Have a courteous manner
• Excellent customer service
• Committed to expanding skill set
• The ability to explain technical issues to non-technical users
• Analysis and problem-solving skills
• The ability to prioritise and manage tasks
• Ability to manage a heavy workload whilst consistently producing high-quality work to tight deadlines

We offer a competitive package commensurate with qualifications and experience to the right candidate including professional training and career development opportunities.