Solutions Administrator

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are now very excited to be hiring a Solutions Administrator for our Solutions department. The role will include; sales and administration activities (e.g. renewals reporting, portal management), vendor management, training and customer satisfaction, aimed at promoting and discovering solutions opportunities both in Phoenix s existing customer base and net new prospects.

What will you be doing?

• Gather and share key information about vendor programs with both internal teams and external partners.

• Develop a strong understanding of key vendors like VMware and Dell Technologies, including their products and value propositions.

• Promote key technologies within the Phoenix sales teams, helping them identify and pursue relevant opportunities.

• Explain procurement programs to the sales teams, ensuring they maximize profits and rebates for both renewals and new business.

• Create and improve processes to enhance compliance, teamwork, and efficiency, benefiting both Phoenix and its customers.

Why should you apply?

At Phoenix, our philosophy is simple we aim to be the UK s leading IT solution and managed service provider and that means we recognise that it s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read on our website.

What are we looking for?

The right person for this role will have experience in a similar administrative role with a strong interest in IT & technology.

Key Skills:

• Excellent ability to prioritise effectively, balancing your time between internal duties and proactive development and sales related activity

• Organisational skills and the ability to collaborate with both internal and external stakeholders

• Verbally communicate precisely, effectively and with authority to both individuals and groups

• Create concise and accurate email communications

• That you are self-motivated and self-sufficient, able to manage your own time and workload

Practical stuff

Where is the role based?
Primary location is our HQ in Pocklington (YO42)

What about hybrid working?

Two days p/ w in the office is the minimum expectation for this role.

How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

Have you made it this far?

If you re still reading, we think there s a strong chance you might be our kind of person.
Here s the thing, though research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don t check every box above, we want to encourage you to introduce yourself.
We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be.