IT Application Trainer

About the Role
Our client is developing a customer-facing application that provides real-time information, and they are looking for an experienced IT Trainer to support the creation and delivery of high-quality digital training content. The role involves refining existing training materials, ensuring quality assurance, and producing engaging digital learning resources.
Key Responsibilities
Training Content Development

• Develop and refine digital training materials, ensuring high-quality standards.
• QA (Quality Assurance) training content to enhance clarity, usability, and engagement.
• Create an online digital training program that is interactive and user-friendly.
• Design engaging content for different learning styles, ensuring ease of adoption for end users.

Project Scope

The IT Trainer will contribute to three key areas of the training framework:

Basic Framework - General navigation and functionality of the new application.
Health & Safety - Compliance and safety training for users.
Billing - Training on payment processing and account management features.
Learning Curriculum
Time and Attendance

Delivery & Engagement

• Work closely with stakeholders to understand training needs and tailor content accordingly.
• Develop interactive e-learning modules, video tutorials, and written guides.
• Ensure training materials align with best practices and are accessible to all users.

Key Requirements

• Proven experience in IT training, instructional design, or digital learning content development.
• Strong QA skills to refine and improve existing training materials.
• Experience in creating online training programs (e-learning, video tutorials, LMS platforms).
• Ability to design engaging content with a focus on user experience.
• Experience working on customer-facing applications is desirable.
• Excellent communication and stakeholder management skills.

Working Arrangements
Hybrid role: 80% remote, 20% on-site in the West Midlands.

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