Field Service Engineer

Job Title: Service Engineer
Location: Southeast (Various Locations) Main office in Crawley
Salary: 32,000 - 38,000 Dependant on experience

About the Role

Talented People is recruiting on behalf of a growing company seeking a skilled and Canon-trained Service Engineer to join their team in the Southeast. The successful candidate will be responsible for the maintenance, repair, and support of Canon printing devices, ensuring optimal performance for clients. This role is ideal for an experienced professional with a strong technical background in printer servicing, specifically Canon devices, looking to contribute to a dynamic and expanding business.

Key Responsibilities

• Perform installations, repairs, and maintenance on Canon printers, including laser, inkjet, and multifunction devices.
• Provide on-site support and troubleshooting for Canon printers at client locations.
• Diagnose and resolve printer issues, including hardware malfunctions, software problems, and connectivity issues.
• Conduct routine servicing and preventative maintenance on Canon devices to ensure maximum efficiency and lifespan.
• Stay up to date with Canon printer technologies, including new product releases and updates.
• Offer technical support and advice to customers over the phone or through remote troubleshooting.
• Maintain accurate records of service calls, work completed, and parts used.
• Adhere to all relevant health and safety regulations during repairs and installations.
• Work closely with the customer service team to ensure smooth operations and customer satisfaction.
• Assist with PDI (Pre-Delivery Inspection) and refurbishing of devices when required.

Required Qualifications & Skills

• Canon Certified Engineer: Completion of official Canon training programmes with certification as a Canon printer engineer.
• Proven experience in repairing and maintaining Canon printers, including laser, inkjet, and multifunction models.
• Strong technical ability, including troubleshooting, diagnostics, and repair procedures.
• Experience with various types of printers, from small office models to enterprise-level machines.
• Excellent problem-solving skills with a methodical approach to technical issues.
• Strong communication skills with the ability to interact professionally with clients.
• Full UK driving licence.
• Ability to work independently and as part of a team.
• Good IT knowledge, including an understanding of networking and software used for printer diagnostics.
• Willingness to travel across the Southeast and flexibility to work in different locations.
• Availability to assist with PDI and refurbishing in the office when required.

Preferred Skills

• Previous experience working in a field service role.
• Strong customer service orientation with a proactive approach to resolving issues.
• Willingness to work in a hybrid role, both inside and outside of London.

Benefits

• Competitive salary and benefits package.
• Company vehicle and fuel card.
• Ongoing training and career development opportunities.
• Pension scheme.
• 25 days holiday per year.