ICT Service Desk Technician

ICT Service Desk Technician
Job reference: VAC000365
Location: Aylesbury, HP20 + Buckinghamshire Travel
Salary: £29,054 - £32,322 a year
Contract: 1 Year Fixed Term
Hours: Full time, 37 hours per week
Package: Local Government Pension Scheme | Good annual leave entitlement | Laptop | Mobile phone | Employee benefits | Employee Assistance Programme | Occupational Health | Onsite gym facilities

Do you want to be a key player in ensuring that our client's ICT operations run smoothly? Are you knowledgeable about Microsoft software and cloud-based systems?

About the Employer
This Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. They employ around 100 specialist support staff, from ICT to Fire Prevention. They are a diverse, welcoming community - will you join them?

This Service is only as good as its people. When employees are engaged and supported, the Service thrives. This why they support flexible and hybrid working.

About the Role:
You will be responsible for:

• Providing fast and effective resolution to user ICT issues. These include local and wide area networks; remote networking, desktops, and laptops; security and fire service specific equipment.
• Support the provision of a 24-7 ICT service by being part of an on-call rota.
• Travel around Buckinghamshire and Milton Keynes offering on site ICT support.

About You

They are looking for someone with strong interpersonal skills who is:

• Driven to deliver a first time resolution' for internal customers
• Flexible
• An effective communicator

Experience and skills required

• Strong ICT problem-solving skills
• Background in Network and PC support
• Experience in supporting MS Windows, MS SQL, MS Office 365, and Exchange
• A full and valid UK driving licence

Closing date: 30th March 2025

Interested?

Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).

Our client is an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome.

If there are any adaptions or adjustments, this service can make to help you in your application, or with their recruitment process, this can be discussed.

Everyone who works with this service is required to have a DBS check.

Abatement and Protected Pension

If you are in receipt of a Firefighter's pension, before taking up employment, you are required to notify this service's Human Resources as Abatement Rules may apply.

No agencies please.