Systems Support Engineer

Systems Support (Linux/MacOS)

Location: London, SE11

Work Arrangement: On-premises

An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact. This organisation houses an extensive digital archive and has recently upgraded its IT infrastructure to support its forward-thinking mission. The role offers a unique chance to work in a culturally significant environment, supporting critical digital assets while maintaining essential Linux and Mac systems across multiple UK locations.

Systems Support (Linux/MacOS) Key Skills:

We seek individuals with strong technical support experience, particularly in Linux server environments and Apple Mac systems. We are keen to connect with Linux support specialists, technical support engineers, Mac enthusiasts (professionally or with strong personal experience), 1st, 2nd line or 3rd line support professionals, and other IT specialists comfortable working across multiple operating systems.

To excel in this position, you must possess many of the following:

• At least 4 years of proven experience in team working within a multi-faceted technical environment
• Professional experience supporting Linux operating systems (2nd line or 3rd line level)
• Apple Mac support and administration experience (professional or strong personal experience)
• Excellent customer relationship skills with the ability to work calmly under pressure
• Experience with command-line tools, bash scripting, and automation
• Knowledge of system monitoring, patching, and lifecycle management.
• Problem management experience and data networking support skills
• Deployment and installation of software updates and patches on both Linux and MacOS.

All applicants must reside in the UK, have good English communication skills, and have the right to work in the UK.

About the Systems Support (Linux/MacOS) position:

You will be a crucial IT and AV Services team member tasked with supporting a dual environment of Linux servers and Mac systems. This role combines project work with responsive support duties across multiple locations.

Responsibilities include:

• Providing expert technical support for Linux servers and approximately 40-45 Mac systems for high-profile clients
• Administering Linux systems using command-line tools, cron jobs, package managers, shell scripting, and logging
• Managing the deployment and administration of Mac devices via Microsoft Intune
• Ensuring timely patching and lifecycle management of the Mac estate to maintain security standards
• Delivering first, second, and third-line support for Mac and Linux systems
• Troubleshooting and resolving technical issues for users across the organisation
• Creating and maintaining comprehensive system documentation
• Supporting and administering the Digital Asset Management System (DAMS)
• Assisting with the implementation of new technologies, including AI chatbots

This role offers exceptional career development opportunities. You'll gain valuable experience with Microsoft Intune for device management, even if you're new to this platform. You'll also have the chance to work with cutting-edge AI technologies, helping to integrate chatbots into the service desk environment. This blend of historical significance and technological innovation creates a stimulating environment with varied and challenging responsibilities that will enhance your technical portfolio and boost your future career prospects.

Salary and Benefits:

Salary: To £40,000

Work Arrangement: On-premises

Benefits Include:

• 25 days annual leave (increasing to 30 after 5 years) plus public holidays
• Exceptional pension contributions between 16.7%-24.3%
• Interest-free season ticket loans after three months of service
• Free access to partner museum exhibitions
• Continuous professional development opportunities
• Enhanced maternity and paternity benefits linked to length of service
• Childcare vouchers
• Benenden Healthcare Society membership (subject to terms & conditions)
• Access to The Charity for Civil Servants
• Ride 2 Work Scheme

For more information on this Systems Support (Linux/MacOS) position, please contact us to discuss.

Our client welcomes everyone. They celebrate differences and encourage all qualified candidates to apply and be themselves at work.