IT Support Analyst

A leading global law firm is seeking a Technical Support Analyst to support to all users within their EMEA offices and help lead on various projects.

The ideal candidate will be able to empathise, adapt and have excellent analytical troubleshooting skills with the ability to resolve IT problems methodically and logically. The ideal candidate will have experience working in a professional services environment, with previous experience in a law firm strongly preferred.

The role is paying £50,000-£55,000 and is hybrid (3 days in the office 2 days working from home) and the firm offers very good benefits.

Skills/Experience required:

• 5+ years' experience at a 2nd line support level in a law firm or similar/professional environment
• Technical knowledge of supporting Windows 11 Professional and Office 365 apps
• Experience of working in a Microsoft Active Directory and Exchange environment
• Knowledge of vertical meeting software - Teams/Webex/Zoom
• Understanding of networking technologies (wired and wireless)
• Knowledge of remote working technologies - Azure Virtual Desktop/Citrix/Beyond Trust.
• Mobile phone (iPhone & Android) support and administration - Company Portal
• Configuration, analysis and diagnostics of PC, Printer and Laptop faults.
• Familiarity with PC hardware, Dell Laptops, HP Laser printers and Canon multifunction devices
• Document Management System - iManage or similar.
• Professional Services specific applications - Aderant and InterAction - desired but not essential
• Time Management/Recording - Carpe Diem - desired but not essential

This role is a permanent full time role. Hours are Monday to Friday, 35-hour week, working a shift rota between the hours of 8:00am to 6:00pm. Flexibility is necessary as shift coverage, out of hours support and occasional overtime during projects & upgrades is a requirement of the role. The ability to travel to other offices within EMEA very occasionally is also required.