1st Line Support

1st Line Support Engineer
Location: Greater Norwich
Contract: 6-Month Fixed Term Contract

Cooper Lomaz is partnering with a local business to provide essential IT support during a key project. We are looking for a proactive and customer-focused 1st Line Support Engineer who will be based on-site, providing both remote and in-person technical support across multiple locations.

About the Role
As a 1st Line Support Engineer, you will be the first point of contact for end users, offering high-quality technical support and ensuring smooth deployment of systems and applications. This role will require travel between sites, so a valid driving license is essential.

Key Responsibilities

• Provide 1st line technical support to users both on-site and remotely, troubleshooting and resolving hardware, software, and network issues.
• Perform Windows 11 deployments, including installation, configuration, and troubleshooting.
• Manage user accounts and permissions via Active Directory.
• Administer and support Office 365 applications, including email, OneDrive, Teams, and SharePoint.
• Maintain accurate records of work completed using ticketing systems.
• Travel between sites as required to deliver effective support.
• Collaborate with the wider IT team to escalate and resolve complex issues.

Key Skills & Experience

• Proven experience in a 1st Line Support or similar IT support role.
• Proficiency in Windows 11 deployment and troubleshooting.
• Strong knowledge of Active Directory and Office 365 administration.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

Want to know more about this role? APPLY TODAY!