Account Director Retail POS Ecommerce Systems Sales

Account Director Retail POS Systems Sales.

Hertfordshire (UK). Commutable from Harlow, Letchworth, Stevenage, Welwyn Garden City, St Albans, Potter Bar etc. Hybrid working.

Circa 80K base

Applause IT are seeking a highly motivated and experienced Account Director to manage approximately 20 UK and international customer accounts for this global Retail SaaS systems vendor. This senior role focuses on driving growth, building strong client relationships, and ensuring customer satisfaction. Reporting directly to the Head of Sales, you will work with leading retailers, each with turnovers ranging from $50M to over $5B.

About the company

They are a rapidly growing, innovative software company delivering cutting-edge retail solutions to major global retailers. Their micro services-based technology is transforming retail operations across sectors such as department stores, fashion, food, hospitality, and more.

The software portfolio includes:

Payment systems
Point-of-Sale
Self-Checkout solutions
Order Management
Inventory Management

They provide these products through traditional licensing and SaaS models hosted on AWS and Azure. Unique development tools empower clients to adapt quickly in the ever-changing retail landscape.
Client include renowned UK household names, and they have a growing international footprint in Europe, Asia, and the Americas.

Key Responsibilities

As an Account Director, you will:
Build and maintain strong relationships with key clients.
Develop detailed account plans for Tier 1 customers, focusing on growth and innovation.
Collaborate with internal teams to address customer challenges and improve service quality.
Foster a sense of community among customers to promote collaboration and shared success.
Identify opportunities to expand client usage of our products, including Unified Commerce solutions.

Strategic Responsibilities

Formulate and maintain customer account plans.
Identify growth opportunities and industry trends.
Leverage partnerships to guide client strategies.
Drive up-selling and cross-selling opportunities.
Host regular customer seminars to share product updates and best practices.

Daily Responsibilities

Conduct executive meetings to assess client needs.
Monitor and address customer satisfaction levels.
Participate in support and project meetings to stay updated.
Compile monthly reports for senior leadership.
Serve as a point of escalation for customer concerns.
Ensure CRM data is accurate and accessible.

Ideal Candidate Profile

Proven experience in managing customer accounts in Retail and Ecommerce solutions.
Strong communication, presentation, and organisational skills.
Collaborative mindset, fostering a "can-do" attitude across teams.
Ability to discuss industry trends and technology developments.
Proficient in CRM software and sales strategies.
Highly motivated, adaptable, and capable of working independently and within a team.

This is an exciting opportunity to join a dynamic and ambitious team, driving the growth of a rising tech company in international markets.

Please send CV now to find out more!