Helpdesk Support Agent x 6

We are looking for experienced IT support professionals to support a project and work on a temporary basis for one of our clients in Wymbush, Milton Keynes.

THIS IS AN OFFICE BASED ROLE. YOU WILL NEED TO BE ABLE TO COMMUTE TO WYMBUSH, MILTON KEYNES.

The assignment duration is approximately starting mid April until mid July/early August. You will need to be available for the whole project and be able to work 5 days out of 7 (including weekends) Shifts will be allocated in advance.

You will be required to be available for various day and twilight shifts from 8AM to 9PM and each shift will be 8 hours.

Job Description

To provide a professional and client driven phone/video support role to end users working at home. The helpdesk support provided to the customers is of a technical nature along with bespoke software issues.

The ideal person will have a mix of both technical and customer support skills with the ability to learn and apply resolutions to home end computer users remotely.

To be successful in this role, you will need to have:

• Excellent verbal, listening and note taking skills. Able to relate to raised technical issues, questions, and situations - handling inexperienced computer users.
• Customer focussed manner, being patient, methodical and accurate.
• Good interpersonal skills. Being a team player and sharing ideas.
• Remain cool under pressure.
• Have a strong understanding of Microsoft, computers/laptop functionality; internet communications, wireless functionality; firewalls and anti-viruses and programme conflict problem solving.
• Show a methodical and accurate approach to analysing issues: gathering facts, evidence and being able to make conclusions.
• Work without close supervision, be pro-active in meeting supporting requirements and deadlines.
• Competent user of Microsoft Office applications: Window Explorer, Edge, Outlook, Excel, Word, Teams, Quick Assist and Snipping Tool.
• Able to discuss/present technical details. Produce clear reports/documentation when required.
• A willingness to learn new processes, new software.
• Excellent time management skills.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.