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Technical Support Engineer

Posted: 24/02/25
Recruiter:Field Solutions Group
Reference:2903094649
Type:Permanent
Disciplines: Systems Engineer
Salary:£35,000 - £40,000 Annual Overtime/Bonus, Excellent Benefits
Location:Great Finborough, Suffolk
Description:

Technical Operations Engineer

Our client are a UK leading EV manufacturer who are one of the UK's fastest growing companies. We are looking for a support engineer to work on the helpdesk of the business providing technical support both in the UK and internationally.

Key Responsibilities

  • Provide technical support to customers working in a team helpdesk environment
  • React to monitoring alerts and support partners in line with agreed SLA's
  • Liaise with relevant 3rd party suppliers
  • Troubleshooting and fault finding remote devices ensuring each customer is dealt with in a timely manner

Essential Experience

  • Previous experience working within a helpdesk technical support capacity
  • Willingness to learn the company products and attend training courses where applicable
  • Experience working shift patters or flexibility to do so (some night shift rota work)

Recruiting now