Our client are a UK leading EV manufacturer who are one of the UK's fastest growing companies. We are looking for a support engineer to work on the helpdesk of the business providing technical support both in the UK and internationally.
Key Responsibilities
Provide technical support to customers working in a team helpdesk environment
React to monitoring alerts and support partners in line with agreed SLA's
Liaise with relevant 3rd party suppliers
Troubleshooting and fault finding remote devices ensuring each customer is dealt with in a timely manner
Essential Experience
Previous experience working within a helpdesk technical support capacity
Willingness to learn the company products and attend training courses where applicable
Experience working shift patters or flexibility to do so (some night shift rota work)