Cloud Support Engineer

My client is a technology-driven company that delivers innovative solutions through advanced software and cloud services. They are looking for a Development and Cloud Support Engineer to join their 3rd-line Customer Support Team.

As a Development and Cloud Support Engineer, you will play a key role in resolving technical issues, delivering high-level technical support, and contributing to the ongoing development of my client s software platform. You will also have the opportunity to support and enhance their cloud environment, working with containerised services in Microsoft Azure.

• Provide technical support for escalated software, hardware, and cloud-related issues
• Troubleshoot and resolve faults through investigation and testing
• Maintain and develop the hardware support environment
• Collaborate with Product Management to prioritise and resolve product issues
• Create and maintain technical documentation, including FAQs and release notes
• Support and automate build, test, and release processes
• Assist with the deployment and maintenance of containerised software in Azure

• Experience in a 2nd or 3rd line technical support role
• Strong hardware and software troubleshooting skills
• Hands-on experience with Windows-based operating systems (Windows 10, Server 2012, 2016, 2019)
• Understanding of networking principles (IP addressing, subnetting, TCP, UDP, multicast)
• Exposure to cloud platforms, particularly Microsoft Azure
• Knowledge of databases (IBM DB2, MS SQL)
• Familiarity with virtualisation technologies (Hyper-V, failover, replication)
• Excellent problem-solving and communication skills

• Experience with DevOps tools and automation
• Certifications in networking (Cisco, etc.) or cloud technologies
• Knowledge of enterprise storage solutions (SAN, SQL Server, IBM DB2 Admin)

• Work with cutting-edge cloud and software technologies
• Hybrid working 3 days in the office / 2 days remote
• Be part of an innovative and growing company
• Opportunities for training and career development
• Competitive salary & benefits package

If you re passionate about technology, enjoy problem-solving, and want to be part of an ambitious and forward-thinking team, click apply today!