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IT Service Desk Analyst

Posted: 22/01/25
Recruiter:Parkside
Reference:2885519938
Type:Permanent
Disciplines: IT Service
Salary:Competitive
Location:St. Albans, Hertfordshire
Description: IT Service Desk Analyst
We are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you!

Key Responsibilities
  • Act as the first point of contact for IT issues, logging and resolving incidents.
  • Troubleshoot and escalate issues to 2nd line teams when required.
  • Manage IT assets and update the Knowledge Base for quick fixes.
  • Onboard new starters with IT inductions and basic training.
  • Support and implement new technology, including Microsoft 365 tools.
  • Occasionally provide on-site support at other office locations.
What You ll Need
  • 3+ years experience in a similar IT support role.
  • Proficiency in Microsoft OS, Azure AD, Office 365, and Citrix Virtual Desktop.
  • Strong skills in hardware diagnostics and fault-finding.
  • Knowledge of LAN/WAN, mobile devices, and ITSM tools (e.g., FreshService).
  • A full driving license and use of your own car.
Desirable: ITIL qualification or experience in professional services.

Benefits
  • Holidays: days, increasing to 28 after 5 years.
  • Work-Life Balance: Agile working, flexi-time, and office closure over Christmas.
  • Health & Wellbeing: Health cash plan, Employee Assistance Programme, and more.
  • Financial Perks: Pension (up to 5%), life insurance (4x salary), cycle-to-work scheme, and shopping discounts.

Recruiting now

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