2nd Line Support Engineers

Due to expansion, our client is looking to appoint 2nd Line Support Engineers to help with providing managed services to their clients with the delivery of technical projects. Day to day you will be providing remote support to Senior Engineers/ Consultants.

Our client is a prestigious support company that prides itself on their expertise and knowledge in supporting customers in the private and public sector and have several high-profile clients that they work with. In essence, you will be working with some of the best in the business supporting interesting projects for a variety of clients.

If you are ready for the next step in your career and looking to find a company that provides growth and support to their people, then this position could be of interest to you as there is a clear pathway to becoming a consultant and those that would love to go further, could build up to becoming a Solutions Architects.

As the 2nd Line support Engineer you will be contributing to proposals, statements of work and project initiation documents as required and enjoy working independently and in a team-oriented, collaborative environment.

As the 2nd Lind Support Engineer you will be responsible for:

• Performing daily checks for the cloud hosting platform and customer systems
• Installing/configuring of customer solutions
• Work in a team on larger projects to help meet client outcomes
• Contributing to proposals, statements of work, PID creation and peer reviews
• Diagnosing and solving software and hardware faults
• Building solutions/carrying out upgrades
• Keep up to date with company mandatory training
• Logging customer queries
• Participate in On-Call Rota

As the 2nd Line support Engineer you will have:

• Resilient Virtual Infrastructures using VMware and Microsoft Technologies
• High Availability and Disaster Recovery Solutions
• Networking, Firewall and Security knowledge
• Active Directory, Certificate services, ADFS
• O365/M365 Solutions including Azure AD, Intune, EXO, and Security and Compliance admin centres
• Microsoft Office Suite including Word, Excel, PowerPoint and Visio
• Windows 10/11
• Strong commitment to customer service

If you love the sound of this opportunity, we would love to invite you to apply and or get in touch with us.

By applying for this role, as a 2nd Line Support Engineer you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services.

We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.

If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies.