Operations Manager

Operations Manager

Location: Hybrid working in either Leeds or Manchester

Salary: £35,000 - £45,000 per annum

With over 20 years experience under their belt, our clients would say they know a thing or two about all things digital.

Their portfolio of services span performance marketing, website development, eCommerce, and data intelligence. But they re more than just a digital agency; they're their client's key partner in growth.

Joining their performance division, you ll be part of a team of SEO experts and paid media trailblazers. Working across outreach, technical SEO, digital PR, social media and more there s not a part of performance marketing they don t deliver.

Their superpower is helping ambitious brands accelerate their growth in the digital economy, and they work with some pretty cool clients like Costa, tombola, and Lights4fun.

The Role

To ensure operational excellence and high productivity through management and development of the team. Offering support within the team and ensuring consistency of processes across teams.

Main Duties include but are not limited to:

Team Leader

• Being a strong and inspirational leader within the team, improving efficiency and maximising the team s potential.
• Playing a key role in the continuing growth of the team.
• Assessing areas for improvement and actioning change.

On-going performance management and monthly 121s

• Responsible for ensuring each individual has a monthly 121 and assist in providing scores for the more senior members of the team.
• Ensuring probation meetings take place and feeding back to Management/HR.
• Ensuring each individual has a progression development plan in place and they are setting relevant objectives to help people achieve goals and objectives.
• Performance assessment in relation to clients, teams and processes.

Products and Processes

• A thorough understanding of the company s processes and systems ensuring they are implemented and followed consistently.
• Maintaining an understanding of the company s products and SLAs.
• Improving team processes and ensuring the team are adhering to these.
• Ensuring regular team meetings are organised, attended and have a clear agenda.

Resources and Training

• Maintaining correct staffing levels and assisting with recruitment across the Paid Media Team screening CVs, interviewing candidates and providing internal feedback.
• Training: on-going monitoring and assessment of the training needs within the team and help develop and deliver appropriate training programmes for teams and individuals.
• Assist with the onboarding process for all new starters.

Skills and Qualifications

They are looking for someone who is driven, with boundless energy and enthusiasm as well as steely determination to succeed. You will need to hit the ground running. This role has huge opportunity with the potential for career development in a rapidly growing team with ambitious plans for the future, including national and international expansion.

• You will be organised, determined and persistent
• You will have proven management and team leadership skills
• Excellent written and verbal communication skills
• You will have meticulous attention to detail and ability to follow and improve processes and procedures
• Strong knowledge of Excel is essential
• Agency experience is desirable, but not essential
• A proven track record in operations management or a role with similar transferrable skills

Benefits

Aside from working with some of the best in the business (there are nearly 400 of them across the company), they offer a variety of benefits all aimed at making your life that little bit sweeter:

Performance-based bonus schemes

26 days holiday plus bank holidays and a birthday lie-in

Two additional days for wellbeing and a volunteering day

Additional annual leave purchase scheme or trade leave you don t use for extra salary

Hybrid working (a mix of office and home-based for many of their roles)

Flexible working scheme

Financial support from Salary Finance and Bippit

Company pension scheme and health care cash plan

Private health care dependent on length of service

Clear training and progression programme

Free mortgage advice from experts

Regular company events and awards

Employee perks portal

Plus many more, visit their careers page for more details

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.