Housing Digital Systems Manager

Housing Digital Systems Manager

We are working in partnership with a Local Authority based in Croydon who are looking to appoint a Housing Digital Systems Manager.

This role leads on ensuring the Council's line of business application (NEC Housing) is exploited effectively in a strategic context.

Permanent position.

Working Hours - Full time.

Location - CR0.

Rate of Pay - 57,201 per annum.

Role Purpose:

• Ensuring the system is both supported and maintained from a technical perspective but also that it is being used effectively to support business processes, reporting and decision-making.
• Proactively adopting a product management approach to the ongoing roadmap of technical updates, system configuration and service improvements including identifying where alternative solutions could be leveraged to support the wider digital transformation agenda.
• Embracing user centred and agile methods to effect change to the traditional way systems and service management is done.
• Supporting continuous improvement through the pragmatic adoption and enhancement of service management good practice.

Key Areas for Decision Making:

• You will be required to help make decisions on how to interrogate data held within the NEC Housing system to deliver accurate and meaningful reports and analysis against complicated requirements and often urgent deadlines.
• You will collaborate and advise relevant Service Managers and service users to understand and implement reporting and data changes to the NEC Housing application.
• Proactively work with colleagues across services to ensure that the officers understand their daily tasks and processes and the interdependencies between service departments.

Essential Knowledge:

• Advanced/ high level knowledge and skills relating to workflow based ICT line of business systems including system administration functions.
• An ability to develop detailed knowledge of IT Infrastructure Library (ITIL) service management framework.
• Knowledge of GDPR and the role-based security needs of effectively managing a line of business system

Essential Experience:

• Demonstrable experience of delivering transformation and change in relation to systems and processes.
• Substantial experience of a leadership role in a key line of business systems management function.
• Experience in team management in an NEC applications environment.

We offer a market leading referral scheme of up to 250 so if you know of someone who may also be looking for an exciting career opportunity

To apply for this role please email & call Dane on (phone number removed).