1st Helpdesk Analyst

Role: 1st line helpdesk Analyst
Location: Derby
Salary: 25,000 - 30,000

Are you ready to kickstart your IT career with a dynamic and forward-thinking company? We're looking for a Helpdesk Analyst to provide exceptional first-line IT support to our employees in Derby, across the UK, and internationally.

What You'll Be Doing:

• Managing the company helpdesk portal and responding to tickets via phone, IM, or email in line with SLAs.
• Providing Tier 1 IT support and escalating complex issues to second-line support when needed.
• Setting up and supporting users with hardware, software, and accounts as part of our starter and leaver process.
• Administering key systems like Active Directory, Azure Entra, Microsoft 365, VOIP, and more.
• Collaborating with third-party vendors to resolve technical issues.
• Offering remote support for users in the UK and internationally.
• Documenting procedures, creating user-friendly guides, and maintaining the knowledge base.
• Supporting conference room audio, video, and IT equipment.

What You'll Bring to the Team:

• A passion for technology with strong troubleshooting and customer service skills.
• Basic knowledge of IT operating systems, applications, and hardware.
• Experience supporting peripherals like printers, scanners, and mobile devices (iOS/Android).
• A collaborative attitude with the ability to work independently when needed.
• Strong communication skills to explain technical issues to a non-technical audience.
• Desire to work towards certifications like CompTIA A+ or Network+.

This is an incredible opportunity to grow your IT expertise while being part of a supportive and innovative team. If you're ready to take on new challenges and help our employees succeed with the right tech tools, we'd love to hear from you!

Apply Now! Reach out today to explore your potential in this exciting Helpdesk Analyst role.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.