Senior IT Support Analyst

Our client, a global leader in their field, is seeking a Senior IT Support Analyst to join their expanding team.

In this role, you will provide advanced technical support across hardware, software, and network systems while working on projects within a global setting. With opportunities to contribute to IT best practices and mentor team members, you ll play a vital role in ensuring system reliability and user satisfaction.

• Resolve hardware, software, and network-related issues at 2nd/3rd line levels.
• Collaborate with cross-functional teams to maintain seamless IT operations.
• Assist in developing and implementing IT best practices, including documenting processes.
• Support technologies such as Windows 10/11, Windows Server, Linux environments, Microsoft 365, and office networks.
• Manage Active Directory, VPNs, virtualisation technologies, and security tools.

• Proficiency in Windows and Linux environments, Microsoft 365, firewalls, switches, and WAP devices using TCP/IP.
• Hands-on experience with ITIL, Cyber Essentials, and Active Directory.
• Familiarity with VPNs, virtualisation technologies, and security tools.
• Relevant certifications (e.g., CompTIA A+, ITIL, VMware, Microsoft 365) are advantageous.
• Experience with ERP systems is beneficial.

• 25 days holiday
• Bonus
• Gym Membership