Customer Support Agent

Customer Support Agent, Bournemouth, Temp to Perm, £25k

Are you a great communicator with a passion for customer service? Have you got previous outbound calling experience? Join a small team as a Customer Support Agent and assist residents in need. You will be responsible for managing housing disrepair cases from start to finish, supporting residents with empathy and efficiency, and ensuring cases are presented accurately for resolution.

Responsibilities of a Customer Support Agent:

• Engage with residents through phone, email, and live chat to gather detailed information regarding housing disrepair issues.
• Log, update, and effectively manage housing disrepair cases within the system.
• Assess and prioritise housing disrepair cases based on established criteria, ensuring timely response and resolution.
• Work closely with solicitors and internal teams to escalate and progress cases that meet the qualification criteria.
• Work towards individual and team case targets, ensuring cases are handled efficiently.

Benefits of a Customer Support Agent:

• Modern, dynamic office in Bournemouth town centre
• Monday to Friday, 9am-5pm
• Career development opportunities within a forward-thinking, expanding company
• Full training given within a collaborative and supportive team environment

Requirements of a Customer Support Agent:

• Strong communication and rapport-building skills
• A positive attitude and excellent phone etiquette
• Ability to work independently and within a team
• Previous experience in case management, customer support, outbound communications, or housing assistance roles.

If you are available immediately have experience speaking to customers over the phone, please get in touch with Claire in the Commercial team today.

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