ICT Service Desk Technician

Do you want to be a key player in ensuring our ICT operations run smoothly? Are you knowledgeable about Microsoft software and cloud-based systems?

ICT Service Desk Technician
Job reference: VAC(phone number removed)
Location: Brigade Headquarters, Stocklake, Aylesbury, Bucks, HP20 1BD
Salary: £29,054 £32,322 a year
Contractual hours: 37
Basis: Full time
Contract: 1 Year Fixed Term
Job category/type: Support Services
Package: Local Government Pension Scheme, Good annual leave entitlement, Laptop, Mobile phone, Employee benefits, Employee Assistance Programme, Occupational Health, Onsite gym facilities

About Us:

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community will you join us?

Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This is why we support flexible and hybrid working.

About the Role:

You will be responsible for:

• Providing fast and effective resolution to user ICT issues. These include local and wide area networks; remote networking, desktops, and laptops; security and fire service specific equipment.
• Support the provision of a 24-7 ICT service by being part of an on-call rota.
• Travel around Buckinghamshire and Milton Keynes offering on site ICT support.

About You

We are looking for someone with strong interpersonal skills who is:

• Driven to deliver a first time resolution for internal customers
• Flexible
• An effective communicator

Experience and skills required

• Strong ICT problem-solving skills
• Background in Network and PC support
• Experience in supporting MS Windows, MS SQL, MS Office 365, and Exchange
• A full and valid UK driving licence

Application closing date: 02/02/2025

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome. If there are any adaptions or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone.

Everyone who works with us is required to have a DBS check.

Abatement and Protected Pension:

If are in receipt of a Firefighter s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority you are required to notify Human Resources as Abatement Rules may apply.

No agencies please.