2nd Line Support Engineer

A unique opportunity has arisen with one of our clients to work within their Facilities & IT Department, providing 2nd line technical support, managing Windows systems, ensuring security compliance, and maintaining system availability.

It requires expertise in infrastructure and back-office products, along with offering customer guidance and liaising with third parties as needed, while completing routine tasks with minimal supervision.

Duties & Responsibilities:

• Provide efficient 1st and 2nd line technical support, ensuring high customer service standards and meeting SLAs.
• Diagnose and resolve user issues remotely or on-site, collaborating with 3rd line support when needed.
• Log calls, generate monthly Helpdesk statistics, and maintain system security.
• Offer training and advice on computer equipment use and arrange external support when necessary.

Required Skills & Qualifications:

• Strong knowledge of Windows 10/11, MS Server 2012/2016/2019; Mac OSX is a plus.
• Experience with networking (LAN, WAN, Wi-Fi), Active Directory, antivirus software, MS Office 365, and remote access tools.
• Good understanding of PC hardware/software setup, TCP/IP networking, and excellent phone communication skills.
• MCP certification preferred (training provided).

There are numberous benefits and perks available as part of this role. Onsite Parking is also available.

Please reply with your CV.