Service Desk Manager

Are you experienced with setting up a new team front-line IT function? Do you have a passion for setting up new processes?

Our client, a large, global organisation is bringing their Service Desk function in-house and is looking to hire a Service Desk Manager to support with hiring the team, defining best practices within the ITIL framework and setting out the on-call and shift rota based on available MI and trends.

Job Title: Service Desk Manager
Location: Birmingham - 2 days on site per week
Salary: 45k-50k
Hours: Mon-Fri, 9-5 (some on call required on an adhoc basis)

Responsibilities:
- Set up team function, recruitment, onboarding and training new staff
- Focussing on team development
- Set up ITIL processes for the new ticketing system
- Optimise the shift rota for the Service Desk Analyst who will work on a 24/5 rota' d basis

Skills:
- Experience as a Service Desk Manager
- Previous experience with setting up a new team function/ Team recruitment
- Setting up processes/ SLAs for a new system

Please apply as directed!