Technical Support Manager

Technical Support Manager

A prestigious telecommunications provider are looking for an experienced people manager to join their team as their Technical Support Manager. This is an exciting opportunity for a seasoned professional with a strong background in KPI/SLA management and performance management.

You will be leading a dedicated team of 9 members, 4 of which being your direct reports (2nd Line Engineers.) Your leadership will be crucial in guiding and supporting the team to achieve their goals.

This business believes in nurturing talent and providing ample opportunities for training and career progression. Their supportive and collaborative environment ensures that you will have the resources and encouragement needed to thrive and grow in your role.

Key Responsibilities:

• Oversee and manage the technical support team to ensure exceptional service delivery.
• Monitor and manage KPIs and SLAs to meet and exceed performance targets.
• Implement and maintain performance management processes to drive team efficiency and effectiveness.
• Provide technical guidance and support on Connectivity, VoIP, SIP, and related technologies.
• Collaborate with other departments to ensure seamless service and support.

Requirements:

• Proven experience in a similar role within the ISP/Telecoms industry.
• Knowledge of Connectivity, VoIP, SIP, and related technologies.
• Excellent leadership and team management skills.
• Demonstrated ability to manage KPIs and SLAs effectively.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Remote Work Options: This role offers flexibility with remote work options. You will be required to work 2 days a week in either our Bath or Leeds office, allowing you to balance work and personal commitments effectively.

Paying up to 35k basic + benefits.