Product Operation Support

My client is a global technology leader delivering innovative solutions to a fast-paced industry. Known for fostering a collaborative and inclusive culture, they empower people to thrive and make a difference.

As Product Operation Support, you ll optimise service desk operations, manage complex cases, and improve processes to enhance efficiency and customer satisfaction. As a key link between teams, you ll identify and resolve issues, prioritise tasks, and provide valuable insights to drive product and operational improvements.

• Streamline service desk processes and manage escalated cases.
• Identify and address training needs for service desk teams.
• Collaborate with product teams to resolve defects and enhance functionality.
• Analyse trends to support data-driven improvements.

• Experience in a customer-focused role within service, operations, or product support.
• Knowledge of service desk tools and IT systems.
• Excellent problem-solving, organisational, and communication skills.
• A proactive and solution-oriented mindset with an eye for detail.

• Competitive salary with comprehensive benefits, including:
• Enhanced pension and life assurance.
• 33 days annual leave, with options to purchase more.
• Private medical cover and an Employee Assistance Programme.
• Flexible perks like Cycle2Work, tech schemes, and retail discounts.