IT Account Manager

Role: IT Account Manager

Location: Dudley (Hybrid)

Pay: 28,000 - 36,000 DOE (Plus performance based bonus)

We are currently representing a fantastic opportunity for an experienced Account Manager to join a growing IT company. Our client is seeking a driven individual with a proven background in account management, particularly within the IT sector, to help manage their existing client portfolio while identifying opportunities for growth.

The Role

As an Account Manager, you will act as the primary contact for the company's clients, ensuring a high level of satisfaction and retention. Your responsibilities will include:

• Managing a portfolio of existing accounts, building and maintaining strong relationships.
• Identifying opportunities to upsell and cross-sell IT solutions to meet clients' needs.
• Acting as a trusted advisor by understanding clients' business objectives and offering tailored advice and solutions.
• Collaborating with internal teams to ensure the smooth delivery of IT services.
• Monitoring client satisfaction, addressing concerns promptly, and ensuring customer retention.
• Achieving performance targets related to account growth and retention.

The Ideal Candidate

Our client is looking for someone who has:

• Proven experience in account management, ideally within the IT industry.
• A strong understanding of IT solutions, including cloud services, networking, and managed IT support.
• Excellent communication and interpersonal skills, with a passion for building lasting client relationships.
• A proactive, results-driven attitude, with the ability to identify opportunities for growth.
• The ability to work both independently and collaboratively.

What's on Offer

• A competitive salary of 28,000 - 36,000 per annum, based on experience.
• A performance-based bonus scheme focused on customer retention and account growth.
• Flexible working arrangements, including 1 day a week from home during probation and 2 days a week from home after completing probation.
• Opportunities for professional development and career advancement.
• The chance to join a supportive, innovative, and fast-paced work environment.