IT Account Manager

Techunite LTD are recruiting for a customer focussed and technical Account Manager to join a successful IT company based near to Farnham. Playing a pivotal role in delivering customer satisfaction, retention, and growth. Office based for the first 6 months followed by hybrid working after this. OTE 60,000 uncapped.

This role will work very closely with the MD and the Technical Services Manager.

Key Responsibilities:

• Build strong customer relationships and oversee the smooth delivery of IT services
• Identify opportunities for additional services and present tailored solutions to meet customer needs - upselling and cross-selling
• Client engagement - Visit client meetings across London/South east to provide hands on support and strategy
• Guide clients in achieving certficiations like Cyber Essentials and align their IT with best practises (ITIL)
• Reconcile billing against usage, handle basic invoice queries and ensure all services align with customer expectations

Key experience and skills considered:

• A customer centric outlook with proven account management or consultancy experience
• Knowledge of IT services (e.g., ITIL, Cyber Essentials) is a strong advantage
• Consultative approach to solving client challenges and uncovering opportunities
• Excellent communication and organizational skills
• A valid driving license (for client visits) and the ability to work hybrid after initial onboarding

Perks and Benefits:

• 35K Basic OTE of 60k +
• Hybrid working after 6 months
• Pension
• Beverage allowance
• Personal tech budget
• Paid sick days and Christmas bonus
• Join a supportive and inclusive team where you can be your authentic self