Service Desk Team Lead - Windows, O365, AD, Network £35k + £3k oncall

Service Desk Team Lead - Windows, O365, AD, Networking £35k + £3k oncall

I'm looking for a skilled customer-focused Windows Service Desk Team Lead to provide exceptional technical support to internal customers. As the Service Desk Team Lead you will be a point of escalation for incidents, will help to technically lead and mentor other members of the Service Desk Team and Deputise for the Service Desk Manager. You will not have line management responsibility and this is very much a hands-on technical role.

They have a flat structure, so their service desk covers 1st , 2nd and some elements of 3rd Line Technical Support. The Service Desk has access to all their technical estate so can get involved in providing fixes to a broad and varied range of technical issues. This is not just logging problems for someone else to fix

They require technical skills in many of the following: Windows 11, O365, Networking, LAN / WAN, Application Support, Active Directory, VMWare, DR, Storage etc.

Whilst primarily BAU focused you will also get involved in a range of continuous improvement projects and roll-out of new technologies. They offer great opportunities for skill and career progression.

Key Responsibilities:

• Provide first and second-line technical support for Windows-based systems and applications
• Diagnose and resolve hardware, software, and network-related issues

• Manage and prioritise service requests through their ticketing system

• Support Microsoft Office 365 applications and Active Directory
• Document solutions and maintain knowledge base articles
• Assist with basic Windows server administration tasks

• Participate in IT projects and system upgrades

• Participate on the on-call rota (roughly 1 week in 7) for which you will receive a an on-call allowance.

Required Qualifications:

• 5+ years of experience in a Service Desk role

• Strong knowledge of Windows 10/11 operating systems
• Experience with Microsoft Office 365 suite
• Understanding of networking concepts and troubleshooting
• Excellent problem-solving and analytical skills

• Outstanding communication and customer service abilities

• Ability to act as a point of escalation.

Please note they work with a shift pattern which varies weekly to offer user support between the hours of 6am - 5.30pm (6am - 2pm, 8am - 4pm, 9.30am - 5.30pm) and you will be required to be on-call 1 week in 7 for which you will receive an on-call allowance worth £3,000 per annum. You will need to be able to drive due to the office location and occasional visits to other sites.

Salary - £33,000 - £37,000 + £3,000 on-call allowance + benefits

Location: Malton, North Yorkshire - Office-based role.

If you're passionate about IT Support and customer service and want a Lead role that will help you progress your career and skills then we want to hear from you! APPLY NOW to join their talented IT team.