Implementation Consultant

Implementation Consultant

30k plus 4k car allowance/negotiable

South Manchester, Cheshire + Online and customer site visits may be required

Initially Office based for the first few weeks during training- then hybrid working, 3 days a week in the office, 2 working from home

Permanent Full Time 9am to 5.30pm, 1 hour lunch break, 4pm finish on Fridays, 20 days holidays plus bank holidays, then after 2 years increasing by 1 day each year to a max of 3 days plus 3 days Christmas and birthday off, pension, CPD, training, induction/shadowing

Our client are a leading developer and supplier of web-based software. Supplying UK government departments, local authorities, learning and skills providers, welfare to work providers and privately owned training providers and colleges.

Do you have experience working in the employability or skills and apprenticeships sectors in an assessor role or Mentor with some project management experience ? Or do you have a software implementation or project management background looking to share your skills in this exciting sector?

We are looking for someone to join the team as an implementation consultant to manage the implementation of new customers, following a standard process of requirements gathering, configuration of the system and training before handing the customer over to the support team when it reaches business as usual. You will also be involved in delivering some internal projects as the team develop new areas of the application.

To carry out implementation duties for new customers or be involved in changes to existing customer implementations and product development. Working in collaboration with the Implementation, Sales, Development and Training departments, business leads and end-users, to understand and deliver successful business solutions. The successful candidate will be expected to deliver their projects remotely online but also be able to travel to a customer site if face to face delivery is preferred by the customer.

• Responsible for system delivery; system set up, including requirements gathering, system configuration and training
• Document requirements for configuration and detailing any customer specific process flows, gathering customer sign off
• Manage each project from start to finish
• Configure systems based on requirements
• Providing training courses for new and existing customers of groups of around 6 people
• Write up specifications for additional requirements such as Dashboards, new forms etc
• Maintain relationship and liaise with customer on a regular basis until project is in BAU

You will need to have excellent communication skills being able to communicate at all levels as well as the ability to translate between technical teams and customer representatives.

You should have experience in using or training on web-based applications or CRM systems.

You should be able to facilitate a shared understanding of process, problems, possible solutions and determine and adhere to the scope of a project, the ability to analyse a problem, consider multiple options and solutions and be able to present a solution. You should be able to provide clear and concise documentation for all stakeholders.

The candidate will demonstrate some exposure to:

• ESFA funded programmes
• Employability provision
• Communicating at all levels within business organisations
• Experience of delivering some levels of training
• Experience of working with Web based applications
• Exposure to project management

We are looking for candidates to have;

• The ability to be self- organised and collaborative, Delivery focused and able to work to deadlines. Be a good team player. Good imagination for system innovations. Customer service oriented

To apply for the Implementation Consultant role please email your cv to

Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and employability sectors nationwide. We are committed to giving full free pre-interview advice right throughout the interview process.