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Senior IT Engineer

Posted: 17/01/25
Recruiter:Verus Recruitment
Reference:2882255987
Type:Permanent
Disciplines: Systems Engineer
Salary:£35,000 - £50,000 Annual + Benefits
Location:Jersey
Description: Job Role: Senior IT
Location: Jersey
Salary: £35,000 - £50,000 DOE
Contract: Full-time perm

Verus Recruitment is delighted to support a well-established MSP that is looking for a Senior member to join their team. Your role will involve delivering top-tier technical support to our clients. You will serve as a key escalation point for high-priority and complex tickets, collaborating closely with the Head of Managed Services to optimise team performance and ensure client satisfaction remains a primary objective.

Main duties:
  • Responsible for addressing and resolving escalated tickets and inquiries from a team of Technicians and Senior Technicians, utilising our ticketing system and escalation process.
  • Deliver advanced technical support for the Managed Services Team, handling high-level and complex issues involving a diverse range of systems, hardware, and software.
  • Keep clients informed about the status of their tickets at every stage, providing timely updates on any changes or outages related to their issues.
  • Offer advanced remote support to clients, particularly for intricate problems.
  • Occasional onsite visits to assist customers with technical issues.
  • Set a standard for excellence by maintaining clear and concise records of all work undertaken, serving as a role model for other staff members.
  • Adhere to SLAs, company policies, and SOPs to ensure timely completion of tickets, preventing them from becoming 'stale.
Technical Requirements:
  • Office 365 administration
  • Azure administration
  • Administering Multi-Factor Authentication (MFA)
  • Windows Server administration, including Active Directory, Exchange Server, and SQL Server
  • Firewall experience, preferably with SonicWall and Ubiquiti Dream Machine
  • General Wi-Fi support
  • Knowledge of networking fundamentals
Benefits:
  • 25 Days holidays
  • Private Health care
  • 5% Pension
  • Social and Wellness initiatives
  • On-site gym
  • Great training progression
  • Plus plenty more perks and benefits

Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer

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