IT Helpdesk Analyst

My client is a prestigious law firm with deep roots in Scottish culture, operating for over 40 years. With 19 offices across Scotland and the North of England, they provide legal expertise to a broad range of industries. They've earned awards for being a top-ranking law firm and one of the best places to work in Scotland.

The IT team is central to the firm's success, supporting over 500 users across the organization. They are now looking to expand their team by hiring an IT Helpdesk Analyst to join their busy Aberdeen office.

IT Helpdesk Analyst
Aberdeen/Onsite
24,000 - 26,000

Daily Duties:

• Acting as the first point of contact for technical issues via phone, email, or helpdesk tickets.
• Installing and configuring computer hardware and troubleshooting software/hardware issues.
• Providing excellent customer service, and keeping users informed about ticket resolutions.
• Managing system administration tasks and escalating issues to senior support when needed.
• Assisting in creating and maintaining IT support documentation.
• Reviewing support logs to identify trends and recurring issues.
• Proactively suggesting improvements to enhance IT processes.

Tech Stack:

• Windows Server
• Microsoft 365
• Apple iOS/Android
• Microsoft Active Directory
• Telephony
• VMware
• SharePoint

Benefits:

• A total of 35 days of paid annual leave
• Bonus schemes
• Access to the Cycle to Work Scheme
• Free annual flu vaccination
• Private medical scheme
• Contributory pension scheme

If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.