Field Service Engineer - CCTV

Are you an experienced engineer seeking a dynamic and varied role? We are looking for a Field Service Engineer to handle daily fault requests, planned preventative maintenance duties, and out-of-hours reactive tasks. Working with high-end integrated systems and advanced technologies, you will support a broad client base, ensuring critical sites remain secure and operational.

This role requires flexibility, a proactive attitude, and the ability to work away from home when needed. You will be part of a collaborative team of remote engineers, all with strong technical expertise and a commitment to supporting each other.

• Provide a reliable, courteous, and effective service to clients.
• Maintain a professional image with high standards of dress and customer communication.
• Update the helpdesk with call statuses after service visits.
• Demonstrate high personal performance and support colleagues as required.
• Participate in the call-out rota.
• Maintain and repair complex analogue and digital CCTV systems across diverse environments, including public highways, shopping centres, and control rooms.
• Maintain and repair multi-site access control systems.
• Support and maintain perimeter detection systems.
• Conduct planned preventative maintenance activities.
• Handle occasional overnight stays as required.

• Analytical thinker with a methodical approach to problem-solving.
• Strong organisational skills and the ability to work independently.
• Excellent communication and customer service skills, including a confident telephone manner.
• Flexible and adaptable, able to multitask and work to tight deadlines.
• A team player with a willingness to share knowledge and support colleagues.

• Strong knowledge of CCTV, IT, and PID systems of varying scales.
• Experience with access control systems, including site mustering.
• Familiarity with DVR and NVR systems.
• Capability for on-site repairs.

• PID systems
• Galaxy alarms
• Cortech GUI
• CEM access control systems
• Synergy
• Video matrix systems
• IP systems and networks
• RAID recording systems
• First-line repairs on gates and barriers

• Flexible working
• Bonus
• Healthcare