1st line engineer

1st Line Engineer Swindon

Join our dynamic and innovative IT team, where we are committed to delivering exceptional technology solutions to our clients. We pride ourselves on fostering a collaborative and supportive work environment that encourages growth and development.

Are you a tech-savvy problem-solver with a passion for helping others? As a 1st Line Engineer, you will be the first point of contact for our workforce, providing top-notch technical support and ensuring their IT issues are resolved swiftly and efficiently. Your role will be crucial in maintaining our reputation for outstanding customer service.

Key Responsibilities:

• Respond to and resolve technical support requests via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Escalate complex problems to 2nd and 3rd line support teams when necessary.
• Maintain accurate records of support requests and resolutions.
• Provide excellent customer service and build strong relationships with clients.
• Assist with the setup and configuration of new hardware and software.

What We're Looking For:

• Strong knowledge of Windows operating systems.
• Experience with network troubleshooting and basic network configuration.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A proactive and positive attitude towards problem-solving.
• Previous experience in a similar role is a plus, but not essential.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and inclusive work environment.
• Regular team-building activities and social events.
• The chance to work with cutting-edge technology and innovative solutions.

If you're ready to take the next step in your IT career and join a company that values your skills and expertise, we'd love to hear from you! Please send your CV and a cover letter or simply click 'Apply'.

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