2nd Line Support Engineer - Liverpool

2nd Line Support Engineer - 30,000/ 37,000 - Liverpool/Ellesmere Port

Principal IT are working with a well-known MSP based in Liverpool who provide IT services to schools around Liverpool that are looking for a 2nd Line support engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.

Based in Ellesmere Port but with a range of site visits across Merseyside, you'll be the go-to IT expert for several highly prestigious education institutions, ensuring smooth-running systems and swift resolution of technical issues. You'll be handling everything from routine support to more complex second-line challenges.

Key Responsibilities:

• Provide second-line IT support to schools and educational facilities.
• Manage IT systems, networks, and infrastructure to ensure they operate at their peak.
• Conduct on-site visits across Merseyside, offering hands-on support and guidance.
• Diagnose and resolve hardware and software issues quickly and efficiently.
• Work with educational staff to ensure they have the tools they need to deliver top-quality education.

Requirements:

• Minimum 5+ years' experience (desirable) in education IT support (second-line level or higher).
• Previous experience working in education.
• Strong knowledge of network administration, Windows environments, and cloud solutions.
• Full UK driving license and access to your own vehicle-you'll be travelling regularly to sites across Merseyside.
• Strong knowledge of network infrastructure, including LAN, VLAN, WAN, Wi-Fi, and VPN technologies.
• Experience of filter and firewall management, particularly Smoothwall.
• Experience with server management (Windows Server, Active Directory, DNS, DHCP).
• Familiarity with educational technologies e.g. MIS systems and Paxton Systems.
• Experience of setting up and configuring Aruba switches.
• Experience of managing and maintaining Mac computers.
• Experience of MDM e.g. Jamf and Print Management Software e.g. Papercut.
• Experience with cloud technologies (e.g., Office 365, Google Workspace, Teams)

The Package:

If successful our client is offering a salary of between 30,000 and 37,000, favourable holiday allowance, company contributed pension scheme, private dental & medical insurance.

How to Apply:

If you are interested in hearing more about this 2nd line support engineer Vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

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