Search

IT Manager

Posted: 17/01/25
Recruiter:Pure Resourcing Solutions Limited
Reference:2882255561
Type:Permanent
Disciplines: IT Manager
Salary:£50,000 - £55,000 Annual Hybrid Working Model
Location:Peterborough
Description: I am excited to be recruiting for an IT Manager with a dynamic organisation committed to delivering efficient and customer-focused IT services. This is a fantastic opportunity for a proactive leader to oversee helpdesk operations, drive the adoption of new technologies, and manage business-as-usual IT support.

In this pivotal position, you will lead a team of IT support professionals, ensuring excellent service delivery and continuous improvement to meet business goals.

Key Responsibilities:
Helpdesk Management:
  • Oversee daily IT helpdesk operations, ensuring prompt resolution of 1st, 2nd, and 3rd-line support issues.
  • Maintain effective communication protocols to keep users informed on issue status and progress.
  • Develop escalation procedures to manage complex technical problems efficiently.
  • Ensure accurate documentation and timely resolution of support tickets.

Team Leadership & Development:
  • Supervise, mentor, and develop IT support staff, fostering a high-performance, collaborative environment.
  • Conduct performance reviews and provide ongoing training to enhance team skills.
  • Identify skill gaps and organise continuous learning opportunities for the team.

Technology & Systems Support:
  • Drive the adoption of new and existing technologies to support business needs.
  • Maintain up-to-date knowledge of IT trends, evaluating potential benefits for the organisation.
  • Collaborate with other departments to ensure IT systems align with operational goals.

IT General Duties:
  • Develop and maintain IT documentation to standardise processes and improve troubleshooting.
  • Manage onboarding and offboarding processes, including device setup and configuration.
  • Oversee IT inventory and stock management, ensuring timely procurement of equipment.

General Responsibilities:
  • Promote a positive and growth-oriented culture by modelling openness and honesty.
  • Identify opportunities for process improvement and innovation in IT support.
  • Support the strategic direction of the IT department and perform additional duties as needed.

About You
  • Proven experience leading an IT support team in a fast-paced environment.
  • Strong background in helpdesk operations, including 1st, 2nd, and 3rd-line support.
  • Microsoft 365 (Exchange Online, SharePoint, Intune, Entra ID)
  • Active Directory and Windows Server/Windows Desktop OS
  • Networking (DHCP, DNS, VLANs, VPN)
  • Cloud technologies (OneDrive, SharePoint)
  • ERP systems, 3CX Telephone Systems, and iOS support
  • Mimecast and data backup solutions

Next Steps: Apply Now!

Recruiting now

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our cookie policy OK