Support Consultant

Support Consultant / Customer Support / Product Support / Application Software Support opportunity

Join a fast-growing HR software company as a Support Consultant with SaaS experience in HR, Payroll or Recruitment Software Their cutting-edge HRIS platform streamlines everything from recruitment, onboarding to payroll and performance management. With 25% growth last year, they are expanding their team.

As a Support Consultant, you'll provide expert technical support, troubleshoot complex issues, offer consultative guidance, and mentor junior team members. Drive customer success through top-notch service and contribute to key initiatives.

Location: Remote-first but UK-based for essential company events. Travel to London will be required on a quarterly basis for team meetings, with satellite events every 6 months for whole-company meetings.

Salary: To £35,000 (Based on Experience) plus Benefits including 25 days holiday + bank holidays, WFH budget, Health Insurance, Life Insurance, Regular social events

Key Responsibilities

• Deliver in-depth product expertise and strategic advice to customers through our ServiceHub platform, helping them maximize the value of our HR software.
• Lead client-facing calls and provide tailored solutions to meet customer needs.
• Collaborate with the Customer Success and Product teams to identify trends, suggest improvements, and influence product roadmaps.
• Create and maintain advanced support documentation, FAQs, and training materials.
• Stay updated on product updates and features to ensure expert-level service delivery.

Experience Required

• A minimum of 18 months of experience working for a Software Provider within a technical support, customer success or a similar role with HR, Payroll or Recruitment Software. (LMS, Performance or Employee Benefits Software considered).
• Excellent troubleshooting and problem-solving skills with the ability to explain technical concepts to non-technical audiences.
• Strong written and verbal communication skills, with a customer-centric mindset.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• A natural problem solver, always seeking the best solutions for clients.
• Thrive in collaborative environments and enjoy mentoring and sharing knowledge
• Adaptable, able to manage multiple projects and evolving priorities.

Nice to Have:

• Bachelor s degree or equivalent experience in a related field.
• Experience/familiarity working with API.
• Fluency in a second language (Spanish or Italian would be a bonus).

Why Join

- Growth & Opportunity: Be part of a thriving company with a culture built on innovation and collaboration.

- Flexibility: Enjoy the freedom of remote-first work with regular in-person company retreats.

- Culture: Work in a supportive environment that values team spirit, development, and results.

- Recognition & Rewards: Competitive salary, fantastic benefits, and a company that celebrates your success.

Perks

• 25 days holiday + bank holidays
• A day off for your birthday because they think you deserve it!
• Work-from-home budget
• Health Insurance, Life Assurance and Income Protection
• Buy/Sell Annual Leave Scheme
• Regular social events both remotely and in person.

This is a fantastic opportunity for someone looking to build their career in a fast-growing company, with pathways to develop knowledge and specialisation within Customer-facing teams.

Zorba Consulting is operating as an employment agency for permanent recruitment and employment business for supplying temporary workers