1st Line Support Engineer

We have an amazing opportunity for a 1st Line Support Engineer, to join an award-winning organisation, voted one of the UK s top 25 IT companies to work for in the UK and also a Microsoft Solutions Partner. Our client is looking for an experienced 1st Line Support Engineer, ideally with experience of working for a Managed Service Provider, to join their expanding service desk team.

Responsibilities:

• Resolving 1st line technical issues on a busy service desk
• Delivering high standard of customer care
• Escalating problems where appropriate

Essential Experience:

• MS Server
• Exchange/Active Directory Management/0365
• Windows 7, 8, 10
• Apple OS and Apple Mac Support
• MS Office Suite
• Backup Technologies
• Laptop/Desktop and thin client support

Exams towards certifications relevant for this role will be full paid for by the client. This role offers a fantastic benefits package and hybrid working (3 days in the office/2 days remotely).