Junior Support Engineer

We are looking for a Junior Support Engineer to provide high-quality technical support and ensure the smooth operation of our systems. This is an exciting opportunity to build your technical skills, work collaboratively with a supportive team, and make a real impact.

Key Responsibilities for the Junior Support Engineer:

• Deliver accurate and high-standard ID setups.
• Support the resolution of gas exceptions and maintain accurate system data.
• Ensure scripts run smoothly and troubleshoot basic errors.
• Provide technical support for internal teams using software systems.
• Liaise with departments to understand and resolve technical issues.
• Maintain and update procedural documentation.
• Participate in regular training to enhance technical skills and knowledge.
• Adhere to company policies and contribute to a safe working environment.
• Undertake any other reasonable duties as required.

Key Skills for the Junior Support Engineer:

• Professional, confident, and calm under pressure.
• Customer-focused mindset with a team-oriented approach.
• Flexible, proactive, and committed to delivering quality work.
• Strong attention to detail, highly organized, and able to prioritize tasks effectively.
• Self-motivated, reflective, and eager to improve performance.
• Excellent rapport-building and listening skills to understand the needs of customers and colleagues.
• Strong problem-solving and analytical abilities.
• Proficiency in Excel, Word, and Outlook.
• Confident use of departmental databases and systems.

If you're a detail-oriented problem solver with a passion for technical support and innovation, we'd love to hear from you.