IT Support Lead

IT Support Lead

Stoke on Trent - 3-4 days on site per week

40,000 - 45,000 per annum

Exciting opportunity for an IT Support Lead to ensure the smooth running of day-to-day service operations, including the proactive management of IT services and the IT support team.

Key Responsibilities:

Support the incident management process, ensuring timely and effective resolution of IT issues, minimizing impact on business operations.
To provide direction and consultancy in ensuring the adoption of the IT service desk processes, ensuring compliance with industry standards.
Regularly review service desk processes and suggest improvements across all support teams processes.
Facilitate the effective implementation or change of operational procedures or services to deliver service improvement.
Drive implementation of best practice methodology where it does not exist or is no longer in line with the IT Strategy.
Provide relevant metrics and performance measurements to the IT Support Manager and other key stakeholders as required.
Key Skills:

Proven team leadership abilities in managing cross-functional groups, including the ability to mentor and develop others.
Hands-on experience in managing service lifecycle processes such as incident, change, problem, and service level management.
Ability to work across different business functions both internally and with 3rd parties
Strong understanding of IT service management tools
Excellent communication skills, with the ability to present complex technical information in a clear and concise manner to non-technical stakeholders.
Strong interpersonal skills for managing relationships across departments and with external vendors.
Previous experience in the daily management of a service desk.
Understanding of work prioritisation and management within IT

Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.

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Crimson is acting as an employment agency regarding this vacancy