Service Transition Lead

Yolk Recruitment is thrilled to be working with a key client to recruit a talented Service Transition Lead.

Overview

This pivotal role is all about ensuring smooth and efficient transitions for new and updated IT services. You'll take ownership of the entire service transition process, managing everything from planning and impact assessments to deployment and early life support. Working closely with project teams, service owners, and stakeholders, you'll minimise disruptions and ensure changes integrate seamlessly into business-as-usual operations.

The position requires strong organisational skills, a proactive mindset, and the ability to balance competing priorities in a fast-paced environment. If you're passionate about delivering high-quality IT services and driving continuous improvement, this role offers a fantastic opportunity to make a real impact.

Key Responsibilities

• Plan & Deliver Transitions: Develop and execute transition plans considering impacts on people, processes, and technology.
• Risk & Impact Assessments: Identify potential risks and dependencies for new or changed services.
• Collaborate & Communicate: Work with project teams, service owners, and stakeholders to enable successful transitions, ensuring clear updates throughout.
• Release Management: Coordinate deployments in partnership with release management teams.
• Document & Assure Quality: Maintain accurate transition records and ensure adherence to ITIL standards.
• Continuous Improvement: Identify opportunities to optimise processes and integrate best practices.

Skills & Experience

• In-depth knowledge of ITIL service management and transition processes.
• Experience collaborating with cross-functional teams and managing release activities.
• Strong organisational and problem-solving skills, with the ability to prioritise under pressure.
• Clear and effective communicator with experience influencing at all levels.
• Proven track record of managing transition plans in complex environments.

Essential Qualifications

• ITIL 4 Practitioner or equivalent certification.
• Demonstrated experience in IT service transitions within a diverse organisation.

Desirable

• Degree in Information Technology or a related field.
• Familiarity with enterprise-level applications and modern architectures.

This is an exciting opportunity to take ownership of service transitions in a challenging and rewarding environment.