Software Support Analyst - Hull

Software Support Analyst (Hybrid) - 25,000 per annum - Hull

Principal IT are proud to be supporting a well know digital services provider in Hull that are looking for a software support analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.

Key Responsibilities:

• Desktop support assistance and internal support
• Responsible for technical set up of internal software products
• Highlight potential sales opportunities within client's environment
• Talking to clients through a series of actions, either face to face, over the telephone, emails, ticketing system and recording all actions.
• Identification & qualification of issues
• Taking ownership and resolving queries or escalation to other team members and/or supplier to work together on issue.
• Responding within agreed time limits, rapidly establishing a good working relationship with customers and other professionals.
• Identify when a solution needs to be charged and escalate accordingly, complete required documentation where necessary.

Essential Skills:

• Experience of dealing with customers in a support environment
• Strong fault-finding techniques
• Basic understanding of scripting languages (SQL/VisualBasic/Javascript)
• Basic understanding of the project lifecycle
• Experience working with ticketing systems
• Flexible, self-motivated, and ambitious. Experience in any of the following software products would also be beneficial:

Document Management

Intelligent Capture

Electronic Forms

Robotic Process Automation

Output Management

Business Intelligence

The Package:

If successful our client is offering a salary of 25,000, favorable holiday allowance, company contributed pension scheme and many more

How to Apply:

If you are interested in hearing more about this software support analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

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