IT Support & Telecomms Engineer GBP 25000

Job role: 1st Line IT Support & Telecomms Engineer
Location: Telford - 5 days in Office
Salary: 25,000 +

My client is looking for a skilled and enthusiastic 1st Line IT Support & Telecomms Engineer to deliver top-notch technical support. This is a fantastic opportunity to work in a fast-paced, dynamic environment where your expertise will make a real impact.

If you have a passion for problem-solving and a strong foundation in computer networking, software, and hardware support, we'd love to hear from you.

Job overview:

Provide great customer support by quickly answering questions and solving technical problems.
Troubleshoot software issues, including operating systems and apps.
Help with hardware problems, making sure all equipment works properly.
Use company tools to track issues and manage support tickets.
Check how networks are running and help improve system performance.
Keep clear records of support processes, solutions, and user guides.

What we are looking for:

Solid experience in a technical support role, with expertise in computer networking and customer service.
Skilled at troubleshooting Windows Server environments.
Familiarity with software diagnostic tools and techniques.
Experience using ticketing systems.
A team player who is also self-motivated and proactive.

If you're excited about technology, enjoy tackling challenges, and love helping others, this is your chance to shine. Please apply now!