IT Support Analyst

An exciting opportunity to join a large manufacturing firm that is an instrumental part of the industry. With sustainability at the forefront of every decision they make!
Your role:

• First point of contact for end user application and support issues
• Troubleshoot, diagnose and resolve technical problems
• Manage, document, resolve and escalate tickets on the system
• Communicate and update status of tickets to relevant stakeholders
• Provide remote and on-site support for users across the business
• Support on projects, upgrades and maintenance work
• System, process and report optimisation
• Travel to other sites when required

Experience to flourish:

• Minimum 2 years working in an IT Support role
• Confident working with Microsoft applications
• Worked with a ticketing system and reporting tools
• Self-starter and able to manage own workload effectively
• Excellent people and communication skills
• Full clean UK driving licence

Benefits and rewards:

• Salary of up to 28,000
• Working office hours Monday to Friday
• 25-day holiday plus bank holidays
• Pension 3% employer and 5% employee
• Based at Liverpool, predominantly remote with travel to this site and others when required

Click apply now if this aligns with your skillset and what you are looking to do next!

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