IT Desktop Support Analyst

This IT Desktop Support Analyst role is an excellent opportunity for those with a passion for technology and a knack for problem-solving. You will be a crucial part of the technology team, ensuring smooth operations within a thriving transport company.

Client Details

Our client, based in Nottingham, is a leading player in the transport industry with an employee base of over 2000 spread across various locations. They are known for their robust technological infrastructure and provide services to a diverse portfolio of sites across Nottinghamshire.

Description

• The IT Desktop Support Analyst role will provide first-line and second-line support to internal users, resolving issues related to hardware, software, and networking.
• Escalate complex IT issues to senior team members as needed.
• Conduct routine checks and maintenance of PCs, laptops and peripheral devices.
• Install and configure new IT equipment and software.
• Contribute to IT-related projects and initiatives.
• Maintain an inventory of IT assets and equipment.
• Assist in training staff on the use of software and hardware.
• Ensure adherence to IT policies and procedures.

Profile

As the successful candidate for the IT Desktop Support Analyst role, you should have experience at a 2nd Line level in:

• Windows 11
• Office365
• Active Directory
• PC/laptop break-fix
• SCCM and/or InTune

In addition, you will ideally have:

• A degree in Computer Science, Information Technology, or a related field.
• Excellent communication skills, both written and verbal.
• A customer-focused approach, with the ability to explain technical information in a non-technical way.

Job Offer

• A competitive daily rate of 200 - 225.
• A collaborative and supportive work environment.
• Opportunities for professional development within the transport industry.