IT helpdesk - 1st line

The IT helpdesk - 1st line is being offered on a 12 month fixed term contract and will provide 1st line remote IT support to a wide range of users. Requiring an individual with a broad skill set, capable of providing top-notch assistance and support to a large public sector organisation based in Pontypridd. The role offers an opportunity to work in a dynamic team environment and contribute to the smooth operation of vital IT systems.

Client Details

Our client is a well known Public Sector and Government organisation looking for an IT helpdesk - 1st line support.

Description

• Provide 1st line remote IT support to end-users
• Checking systems logs to ensure any issues are identified and highlighted in a prompt manner
• Create new cost centre and suppliers and change authority pillars within the procurement system
• Provide end user support to technical and non-technical users by showing how to use the system to improve the end user experience
• Ensure high levels of customer satisfaction through excellent service delivery

Profile

• Experience in use of ERP systems particularly Finance
• Proficiency with Microsoft Software
• Strong customer service and communication skills
• Ability to schedule and manage multiple appointments effectively
• Problem-solving skills and attention to detail

Job Offer

• Salary up to 21,000 per annum
• 12 month fixed term contract - possible extension.
• Free travel by train
• Hybrid working 2-3 days per week near Pontypridd
• Generous holiday entitlement and Pension
• An inclusive and supportive company culture