Customer Payments Administrator

Customer Payments Administrator

Glasgow - Hybrid working

12 months contract

Job Purpose:

As a Customer Payments Administrator in the Customer Finance Team you will be responsible for allocating customer payments, processing refunds and answering payment escalation queries whilst constantly challenging the way they work to make the payment journey for the Company's Customers an enjoyable experience.

Will be working in a back office team of 4 administrators reporting to the Payments Ops Manager, you will be responsible for validating customer refund requests, allocating customer payments and responding to all payment queries received from other Business areas. You will be required to accurately manage high volumes within agreed SLA's. You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk.

Key Responsibilities:

• Undertake all payment processing tasks delivering against all team KPIS and SLAs
• Deliver excellent customer experience by owning resolution of queries/disputes and proactively sharing best practice with colleagues
• Identify improvements to Payment Team processes and support delivery of process improvements
• Ensure that all work instructions, processes, and procedures are updated as required and changes communicated to Team Members
• Liaise with external vendors including Banks as required

What we are looking for:

• Excellent levels of accuracy and attention to detail
• Payments experience
• Administrative experience gained in a high-volume environment
• Advanced Excel Skills
• Good communication skills
• Good understanding of Customer impacts
• Experience working cross functionally within the wider business

Project People is acting as an Employment Business in relation to this vacancy.