1st Line IT Support

IT Service Desk Analyst (1st Line Support Analyst) Bristol

Are you passionate about delivering exceptional IT support and client service?

Join Sharp IT Services as an IT Service Desk Analyst, where you ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated team to provide top-tier support to a diverse client base, with opportunities for personal development and technical growth.

Key Responsibilities:

• Manage and resolve support tickets, ensuring clear communication with clients.
• Meet Key Performance Indicators (KPIs) to maintain a high standard of service.
• Continuously develop technical skills to enhance your expertise.
• Prioritise daily tasks in line with client expectations.
• Act as a positive and professional representative of Sharp IT Services.

What We re Looking For:

• Friendly, personable, and professional approach.
• A passion for growing your IT skills and knowledge.
• Strong written and verbal communication.
• Basic knowledge of Microsoft Server, Desktop OS, 365, Azure, networking, and virtualisation.
• Understanding of backup and anti-virus solutions, and Remote Monitoring tools.

This is a hybrid role working 3 x out of our Bristol office offering flexibility and the chance to grow within a forward-thinking IT team.

Ready to make an impact? Apply today!