Product Support Engineer

Job Title: Product Support Engineer

Location: Clacton-On-Sea

Salary: 26,000 - 30,000 per annum

Cooper Lomaz are delighted to be working with a business based in Clacton-On-Sea to source a Product Support Engineer to join their team. The successful candidate will join an expanding business and a newly created team, and you will have an essential role within the business to support customers with their products.

Role Overview:

As a Product Support Engineer, you will be the first point of contact for all issues related to the products. You will be working with international customers, understanding the problems they are facing, troubleshooting, and collaborating with internal teams to successfully resolve. Customer service skills are essential for this role. You will be supporting highly technical customers remotely, mainly through email or teams.

Role Responsibilities:

• Be the first point of support to the customers.
• Provide remote support, communicating effectively to troubleshoot and resolve issues, or escalate to relevant team member.
• Collaborate with in house teams such as R&D, engineering or relevant colleagues to ensure effective resolution.
• Build and maintain strong relationship with the customer base.
• Document inbound tickets and create knowledge based / Troubleshooting guides.
• Proactively learn and understand the products

Skills:

• Qualification in Computer Science, Electronics or Mechatronics
• Experience working with electronics.
• Experience troubleshooting faults within electronics.
• Strong and effective customer service and communication skills.
• Development skills in PHP, C#, HTML or .NET is a desirable skill.

Location:

• This role is an office-based role, and will require you to be onsite full time
• This position is available on a full-time permanent basis. Office hours are 8:00 - 16:00 or 9:00 - 17:00.

Think you're a good match? Our client is looking to hire for this role quickly, so give yourself the best possible chance and apply now!