Service Delivery Manager

Role: IT Service Delivery Manager

IR35 Status: Outside

Rate: Up to 470/day

Location: Slough (On-site, 5 days per week)

Duration: 6-9 months

The Opportunity:

We are seeking an experienced IT Service Delivery Manager to lead the transformation of IT services within a fast-paced organisation. You will implement ITIL-driven best practices, streamline processes, and reduce incidents to establish a proactive, high-performing IT service function. This role includes mentoring a team member to take over ongoing service management responsibilities.

Key Responsibilities:

• Lead IT service transformation and implement ITIL frameworks.
• Design efficient processes with SLAs, OLAs, and KPIs.
• Reduce incidents through root cause analysis and preventive measures.
• Mentor and develop the IT team for sustainable operations.
• Implement ITSM tools and ensure robust documentation.

Requirements:

• Proven experience in IT service transformation.
• Deep knowledge of ITIL v3/v4 frameworks.
• Strong leadership and stakeholder management skills.
• ITIL Foundation Certification required (advanced certifications a plus).