Accreditation Manager

Accreditation Manager

Location: Remote working available for the right candidate

Salary: Negotiable

Our client is a global consortium that enables the achievement of business objectives through technology standards and open source initiatives by fostering a culture of collaboration, inclusivity, and mutual respect among their diverse group of 900+ memberships. Their membership includes customers, systems and solutions suppliers, tool vendors, integrators, academics, and consultants across multiple industries

The Role

They are seeking an experienced Customer Support Manager with a sense of compliance, whose overall tasks will be account management of training companies and improvement of the customer experience.

Key Responsibilities

• Account Management for Accredited Training Course Providers by:
  • Maintaining customer satisfaction balancing obligations and services
  • Leading regular meetings with the top 10-20 customers and regular communication with the others
  • Excellent communication including clarity, use of language and result from that communication
• Provision of customer support by:
  • Mastering the existing automation, suggesting and introducing new tools.
  • Mastering the requirements and provide prospects and customers information matching their needs
• Manage customers through the accreditation process by
  • Operating accreditation services and product certification programs using defined sets of operational procedures
• Continuous improvement of the customer experience, leading in:
  • Ease of doing business
  • Simplification of processes
  • Improvement of communication means and content ensuring that customers understand the requirements and provide the required information

Skills and Qualifications

• Highly skilled and experienced in international customer experience
• Experience of IT training market and service/activity coordination and planning
• Experience in International Teamwork and use of virtual communication skills
• A team player curious and eager to learn
• A contributor, confident enough to take all kinds of tasks when necessary
• Comfortable to use a large range of tools, software and means and skilled to suggest new ones

Benefits

• Opportunity to work on industry-leading standards.
• Collaborative and innovative team environment.
• Competitive compensation and benefits.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate to apply.