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Product Support Engineer

Posted: 08/01/25
Recruiter:WeDoTech
Reference:2877411273
Type:Permanent
Disciplines: Systems Engineer
Salary:£35,000 - £40,000 Annual
Location:UK
Description: WeDo have partnered with a Fintech business who continue to go from strength to strength. Operating in the dynamic realm of Digital Payments, where the total transaction value is set to soar to $500 billion in 2024, this organisation is becoming a prominent player renowned for its award-winning product portfolio. Despite the volatility of the market since 2008, this FinTech business has not only weathered the storm but reported an average 40% YoY growth. They are now looking for a Product Support Engineer to ensure best in class customer service continues.

Working in a small team (working alongside a team of 80 in Engineering), you will be instrumental in providing critical support for all financial platforms ensuring high availability, performance, and reliability of production systems. Ideally, you will be a problem solver with a solid understanding of API integration, SaaS and to a lesser degree PaaS, with excellent internal and external stakeholder management.

Ideal Skillset
  • SQL Scripting experience for some of the data driven queries (there will be an escalation point here also)
  • API Integration experience
  • AWS Service knowledge (Its highly likely after the initial 6 months, the requirement will include an increasing amount of PaaS discussions)
  • Proven experience working alongside QA and Devops teams
  • Understanding of business logic when it comes to software development

It is worth noting that my client are huge advocates for training and development and put more emphasis on aptitude than anything else. Therefore, if you dont have all the skillsets outlined, but are passionate about personal development, please get in touch. With the size and structure of the Engineering and Support Department, many future roadmaps can be supported - this includes but is not limited to Devops, Software, QA and Support/Service Delivery.

The interview process is 2 stages (both discussions (no test/presentation etc) and can be completed within a 10 day period. Please apply now to avoid missing out.

Recruiting now